PRIVACY POLICY

SOUTH WEST COLOUR LTD

South West Colour Ltd is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

WHO WE ARE

South West Colour Ltd is a vehicle repair and refinishing business based in Bristol. The website lists the business contact details as: 202B Burcott Road, Avonmouth, Bristol, BS11 8AP, 0117 329 3260, and southwestcolourltd@gmail.com.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.

WHAT INFORMATION WE COLLECT

We may collect and process personal information including:

✓ Your name
✓ Your phone number
✓ Your email address
✓ Your message or enquiry details
✓ Vehicle details you provide to us
✓ Photos you send in relation to quotes, repairs, or services
✓ Any other information you choose to share when contacting us

The live website contact form currently requests a name, phone number, and message.

We may also collect limited technical information when you use the website, such as:

✓ IP address
✓ Browser type
✓ Device type
✓ Pages visited
✓ Website usage data through cookies or analytics tools, where applicable

HOW WE COLLECT YOUR DATA

We may collect your data when:

✓ You complete a contact form on our website
✓ You call, email, or message us directly
✓ You request a quote
✓ You ask about repairs or services
✓ You send vehicle details or photographs
✓ You browse our website

HOW WE USE YOUR DATA

We use your personal data to:

✓ Respond to your enquiries
✓ Provide quotes and service information
✓ Arrange bookings or discuss repairs
✓ Deliver our services
✓ Communicate with you about your vehicle or enquiry
✓ Improve our website and customer experience
✓ Meet legal, regulatory, accounting, or insurance-related obligations where required

We will only use your personal data where we have a lawful basis to do so.

OUR LAWFUL BASIS FOR PROCESSING

Depending on the reason we are using your data, our lawful basis may include:

✓ Your consent
✓ The performance of a contract
✓ Taking steps at your request before entering into a contract
✓ Compliance with legal obligations
✓ Our legitimate interests in operating and improving our business

MARKETING COMMUNICATIONS

We will not send you unsolicited marketing messages.

If we ever send marketing communications, we will only do so where we have the right legal basis, and you will be able to opt out at any time.

SHARING YOUR DATA

We do not sell your personal data.

We may share your information where necessary with trusted third parties involved in running our business, such as:

✓ Website or IT service providers
✓ Professional advisers
✓ Payment providers, if applicable
✓ Insurance-related parties where relevant to your repair
✓ Legal or regulatory authorities where required by law

Any third parties we use are expected to handle your data securely and lawfully.

HOW LONG WE KEEP YOUR DATA

We only keep personal data for as long as necessary for the purpose it was collected, including to satisfy legal, accounting, insurance, and record-keeping requirements.

The length of time we retain your information will depend on the nature of your enquiry, the services provided, and any legal obligations that apply.

DATA SECURITY

We take appropriate steps to help protect your personal data from unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet-based service or method of electronic storage is completely secure, so we cannot guarantee absolute security.

COOKIES

Our website may use cookies or similar technologies to improve functionality, understand website usage, and support website performance.

Cookies are small text files placed on your device when you visit a website. They can help a website work effectively and provide information about how visitors interact with it.

Depending on the tools used on the site, cookies may include:

✓ Essential cookies
✓ Performance or analytics cookies
✓ Preference-related cookies

You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policies of any third-party sites you visit.

YOUR RIGHTS

Under UK data protection law, you may have rights including the right to:

✓ Request access to the personal data we hold about you
✓ Request correction of inaccurate or incomplete data
✓ Request erasure of your data in certain circumstances
✓ Request restriction of processing
✓ Object to processing in certain circumstances
✓ Request transfer of your data where applicable
✓ Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in this Privacy Policy.

You also have the right to complain to the Information Commissioner’s Office if you believe your personal data has been handled improperly.

CHILDREN’S PRIVACY

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations.

Any updates will be posted on this page, and we recommend checking it periodically.

CONTACT US

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

South West Colour Ltd
202B Burcott Road, Avonmouth, Bristol, BS11 8AP
0117 329 3260
southwestcolourltd@gmail.com